Received the following reply from XS Club support re my complaint:
Quote:
Hi Jan
Thank you for your email.
Literally in the last few days, we have relaunched a new and revamped XSitePro Club, determined to deliver a wider range of fresh, unique content that is worthwhile to you. We've queued up lots of exciting new member bonuses for the next year, so please do stay on board with us to avoid missing out on lots of exciting content winging its way to you in the coming weeks and months.
Thank you for your email.
A Recurring Payments (FuturePay) agreement can be canceled by you...
My response:
Quote:
Hi Sunny
“Literally in the last few days, we have relaunched a new and revamped XSitePro Club”… If I joined a “revamped” site, then I am even more disappointed.
• The Headers are those already in XHeader, which costs $47 and I already own.
• The Templates are those I already have in XSitePro.
• Most of the articles are “same same” as articles already freely available on the web.
• The Buttons aren’t bad but not worth $30 a month and as there is no easy way to install them into XSP, they are too much like hard work to use. Having to download buttons as a zip file before being able to see what the styles are is just wrong! Besides, I suspect I can get thousands of buttons for the price of one month’s subscription.
• And the obvious lack of care taken in even checking spelling (“Buttom”) sort of indicates a site owner who is desperately rushing to add content.
The XSP Club Membership is a rip-off at $30 per month. $30 per year may be more appropriate if there are regular updates to content, which has not been the case for 12 months, so I can’t imagine how things will change.
I paid via Paypal, not Future Pay but have already cancelled the subscription.
But thank you for the prompt reply.
The XS Club is a real disappointing resource from a company that otherwise excels in customer service and support.
I was not offered an apology, nor a refund which would have I feel been appropriate given that the promises of benefits were obviously not adherred to in the last 12 months.
There is sooo much not right about the XS Club that i would suggest anyone joining think carefully before spending the outrageous $30 per month ($360 per year), which is a huge amount of money for a small business (which I suspect most XSP owners are).If you own XSP, you have the templates already. The headers come with XHeader ($47) which has the added benefit of allowing you to modify them and also create your own headers. And for a similar amount you can buy thousands of buttons or a good button making program. A little googling will give you free how-to or advice articles covering most of what is in the XS Club. Much the same can be said about the videos.
This probably sounds like a whinge, but I am disappointed in myself for wasting $30 just because I trusted Intellimon and thought that sharing my views and experience might be appropriate.
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