Stuck? ... Need Support?
Here at XSitePro we aim to have the best possible service for our customers.
If you are stuck or have a question at any point we want you to get the answer you need as quickly as
Our dedicated support team are here to answer your technical support queries.
All tickets are answered within 24 hours. We want you to get your answer as quick as possible, in most cases you
can find the answer you need in our help documents or on our online forum.
Some questions get sent in again and again - so we've listed some of our most
commonly-asked questions, below.
All of XSitePro’s many features are documented and explained in our help manual. If
you need to know how to use a specific feature in XSitePro this is a great place to
The solution to your issue may already be listed in our knowledgebase - you can jump right
there by clicking the link above.
Thousands of XSitePro users have been logging into our forum every day since it launched back
in 2004. It's highly likely that your query has already been answered - so check out the forum
search page by clicking the link above.
If you just can't find the answer to your question using any of the above means, then please
do feel free to submit a ticket to our support staff.
When submitting a ticket, please be sure to include as much detail as
possible so that we can get to the bottom of the issue you are having.
+ I need my registration code and download details
+ Where can I find the video tutorials?
+ I am having trouble publishing.
+ I am publishing my website but it’s not changing online!
+ Can I import a published website back into XSitePro?
+ I was asked to register again and then when I opened XSitePro all my sites were gone!
+ I am getting script errors in XSitePro.
+ I am getting script errors on my live site.
+ All/Some of my menus are not appearing on my live site.
+ I cannot make text flow around my image